Enterprise Rent-A-Car

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Reviews about Enterprise Rent-A-Car

• Anna T
  ★ ☆ ☆ ☆ ☆
  Few things make me as mad as companies taking advantage of good [return] customers, and this Enterprise location has finally crossed the line between what I'm able to turn a blind eye to. We've rented cars from them 3 times now.. something being slightly off each time. Once, we left the lot only to discover our rear signaling light was out. Had to waste time driving back, waiting for another car to be readied. Second, we reserved a car for as soon as they opened on a Sunday, showed up early, but had to wait an additional twenty minutes because they had to fill the tires with air... we had a reservation - you knew we were coming, why did you not prepare?! I considered those things minor annoyances, but most recently, we rented a car - drove up to Albany, parked it in a hotel parking lot overnight, and drove back the next day. Upon return, someone named Jordan, told us there was a dent on the passenger door. It was barely visible, in fact - in a photo we showed to several people - they didn't even see anything - but that's besides the point. We explained that it was literally impossible that we were responsible for this "dent" because in the 24 hours we had this car - the only place it was left on its own and susceptible to damage was in the hotel parking lot. Which - coincidentally - our spot was near a lawn/curb so there was ZERO chance that anyone could have dinged it on the passenger side by parking next to it. We held out hope that after leaving the grubby hands of one inexperienced employee in one location, we could reason with the claims department of enterprise. That was foolish of us - we were just sent paperwork... twice - duplicates, actually - because apparently efficiency is also a weak point of this company, in addition to just being greedy & full of BS, and then we were sent a bill for $300+. No further investigation, no acknowledgement of a dispute. Total garbage way to handle everything. I will 100% be advising everyone I know to steer clear of this place, will always choose AVIS/HERTZ at all airports, and will be using Silvercar (Northside Williamsburg) for any further rentals I need from North Brooklyn. If for some reason you MUST go here, document EVERYTHING. Take a video of the walk around the car, and take pics of everything - otherwise, good luck dealing with these liars and shelling out extra money for no reason.

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