Rainbow 2 Laundry 24/7 Wash

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Reviews about Rainbow 2 Laundry 24/7 Wash

• Jovani Valdez
  ★ ☆ ☆ ☆ ☆
  Whomever gave these people a raving review must NEVER EVER used their delivery service! I WISH I could give them ZERO stars because they offer HORRIBLE and HORRENDOUS customer service. My husband out the order through online, never mind that you don't even get to speak to someone, and it was a HUGE order. We got things from storage and all of our clothes were ruined. 3 large bags and dry cleaning so you would think they would offer great customer service to a first time person giving them such a large amount of business. I digress, apparently our apartment number was incorrect so the delivery driver calls and DOES NOT EVEN INTRODUCE himself, he demands I open the door and when I asked whom I was speaking to I was responded with a rude response. While on the phone with me be HE NEVER confirms the apartment number with me so he calls me while on my floor, mind you I have the door open for him so he can find me quickly. He proceeds to yell at me that I put the apartment number wrong and i tell him my door is open can't you hear me. He arrives and then makes me find an additional bag for my dry cleaning because apparently it needed to be separated even though on their website they clearly state that if it has to be in the same bag for it to have a clear divide between what need to be dry cleaned and the regular laundry. I show him the divide and I still had to separate it, I have a toddler and 10 month old so imagine the chaos. I wrote an email immediately to an email address sent to me in an email regarding my confirmation and did not receive a response...my subject line clearly stated I was upset. Then, my husband calls and somehow they blamed me and my husband for all that ensued and acted as if they were doing us a favor! I will NEVER use this service ever again. Your business has just lost themselves a weekly to bi-weekly customer! I will let everyone I know not to ever use your service.
  
  Hey Eddie, the owner, you lied in your bio. You said you pride yourself in excellent customer service. Please revise because you are NOT providing excellent customer service. Your business is not even providing average customer service.

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